FAQ
🐾 Shipping & Delivery
How long does shipping take? Our free shipping typically takes 7 to 14 business days. Once your order is processed and shipped, you will receive a tracking number via email so you can follow your package straight to your door.
Do you ship internationally? Yes! We proudly ship to pet parents across the United States, Canada, the United Kingdom, Australia, and New Zealand. We are always looking to expand our paw-print, so stay tuned as we open up shipping to more countries in the future!
What is your shipping policy? For more information, please visit our Shipping & Handling page
How can I track my order? To track your order, please visit our Tracking page
🧼 Product & Safety
Are your grooming products safe for all pet breeds? Absolutely. The health and safety of your pets is our number one priority. All of our products are sourced with high-quality, non-toxic, pet-safe materials designed to make hygiene routines gentle, stress-free, and effective for both cats and dogs.
Can I use these products on puppies or kittens? Yes! Our hygiene and grooming lines are designed to be safe and gentle enough for younger pets. However, we always recommend introducing any new grooming tool slowly to let them get comfortable with the sensation.
💳 Orders & Returns
What is your return policy? We want you and your pet to love your experience! We offer a 30-day return policy for any unused products in their original packaging. If you experience an issue with your order, just reach out to our support team and we will make it right.
Can I cancel or change my order? Because we work quickly to process and ship your orders as fast as possible, changes or cancellations can only be made within 1 hour of placing your order. Please email our support team immediately if you need to make a modification.
How do I contact you? We are here to help! You can reach our customer support team by emailing us directly at support@polishedpawsproducts.com or by filling out the form on our Contact Us page. We typically respond to all inquiries within 24 hours, Monday through Friday.